没有播放声音/声音损坏

MediaMonkey 声音生成如下：

  1. MediaMonkey 找到该文件。
  2. 音频文件由输入插件解码。
  3. 均衡器设置已应用。
  4. 其他 DSP 也已应用。
  5. 已应用音量调节。
  6. 声音通过输出插件输出。

本文讨论了第 6 步中可能出现的问题；此类与输出相关的问题通常只会导致静音或音频损坏——曲目通常不会变灰，并且所有音频文件/格式都会出现此问题。如果播放问题仅出现在某些文件中，请参阅为什么音乐变灰/无法播放？

如果尝试播放所有内容导致无声或损坏（但文件未变灰），则问题可能出在步骤 3-6 中的任何一个；要诊断问题，请先禁用均衡器和 DSP 插件（通过“工具”>“选项”>“播放器”>“DSP 插件”）和音量调节（通过“播放”>“调节播放音量”）。问题可能由以下原因引起：

  1. MediaMonkey 中的配置错误
    1. 播放器的音量设置为零。检查 MediaMonkey 音量滑块是否设置正确（如果您没有看到播放器，请单击“查看”>“播放器”）。如果播放器没有音量滑块，请右键单击 Windows 任务栏托盘中的 MediaMonkey 托盘图标（时钟旁边），然后选择“音量”>“100%”。
    2. 播放器已设置为输出到其他设备（例如 UPnP 播放器），但该设备音量设置为低或不可用。要修复此问题，请更改输出设备。在 MediaMonkey 5+ 上，使用主菜单中的“工具”>“选项”>“流媒体”将“播放到内部播放器”更改为“播放”。在 MediaMonkey 4 及更早版本上，使用主菜单中的“工具”>“选项”>“播放器”将其设置为MediaMonkey 播放器。
    3. MediaMonkey 设置为使用您电脑上的错误音频设备。从主菜单转到工具 > 选项 > 输出插件，选择已启用的输出插件并单击配置。选择您电脑上的正确音频设备（通常主声音驱动程序/默认设备即可）。
  2. Windows 卷
    Windows 中有 2 个音量设置可以将 MediaMonkey 静音。在 Windows 开始中键入 App Volume 以访问这些设置，或右键单击扬声器图标（Windows 任务栏中时钟旁边）> 打开音量混合器 > 调整 MediaMonkey 的音量。
    1. Windows 主音量设置为 0。
    2. MediaMonkey 应用程序音量在 Windows 中设置为 0。
  3. 硬件/驱动程序问题
    尝试通过 Windows Media Player、Groove 或任何其他应用程序播放音频。如果没有播放声音和/或所有应用程序的声音损坏，则可能是：
    1. 物理音量控制设置为 0。
    2. 耳机或扬声器已断开连接。
    3. Windows 设置为使用错误的音频设备。使用“开始”>“设置”>“系统”>“声音”来配置 Windows 将使用的输出设备。
    4. AMD 噪音抑制已启用，并在音频流中引入了伪影。这可以通过 AMD 设置 > 智能技术 > 音频和视频 > 噪音抑制进行配置。
    5. 您的声卡驱动程序（例如 realtek、cyric 等）有问题，需要更新/重新安装。请向硬件提供商查询驱动程序下载（注意：在某些情况下，较旧的驱动程序可能效果更好）。
  4. 输出插件的问题
    这可能与底层音频驱动程序及其与系统的交互方式有关。要解决此问题：
    1. 如果您最近升级了音频驱动程序，则可能需要在 MediaMonkey 中重新注册它们。从 MediaMonkey 的主菜单转到工具 > 选项 > 输出插件，选择已启用的输出插件并单击配置。在您的电脑上选择正确的音频设备（通常主声音驱动程序就可以了）。
    2. 尝试切换输出插件。从 MediaMonkey 的主菜单转到“工具”>“选项”>“输出插件” ，然后将 WASAPI 更改为 DirectSound/WaveOut 输出，或反过来将 DirectSound/WaveOut 更改为 WASAPI。
    3. 如果 DirectSound 插件产生静态效果，您可以尝试重新配置它。从主菜单转到工具 > 选项 > 输出插件，选择 DirectSound 插件并单击配置。在设备选项卡上，尝试以下任一操作：
      • 禁用硬件加速
      • 从‘主声音驱动程序’切换到电脑上的特定音频设备。
    4. 如果 WASAPI 插件产生静电噪音和咔嗒声，或者没有声音， 请尝试其他配置。
    5. 如果上述方法不起作用，您可以尝试多种替代输出插件：
    6. 如果您在播放从亚马逊购买的文件时遇到失真，则需要再次分析其音量，因为音量值可能不正确。使用主菜单中的“工具”>“分析音量”重新分析受影响文件的音量。请确保在主菜单中的“工具”>“选项”>“音量调节”下禁用“仅分析调节未知的文件”选项。
  5. 只有视频没有声音
    如果视频没有声音，请确保在主菜单中的工具 > 选项 > 输入插件下的 MediaMonkey 视频播放器输入插件中选择了正确的音频设备。

适用于:

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No Sound is Playing / Sound is Corrupted

MediaMonkey Sound is generated as follows:

  1. MediaMonkey locates the file.
  2. Audio file is decoded by input plug-in.
  3. Equalizer settings are applied.
  4. Other DSPs are applied.
  5. Volume Leveling is applied.
  6. Sound is output via the Output plug-in.

This article discusses issues that may occur at step 6; such output-related problems will typically just result in silence or audio corruption–the tracks are usually not greyed out and the problem will occur with all audio files/formats. If playback issues only occur with certain files, see Why is Music Greyed Out / Fails to Play?

If attempts to play all content result in silence or corruption (but files aren’t greyed out), the problem can be at any of steps 3-6; to diagnose the problem, first disable the equalizer & DSP plugins (via Tools > Options > Player > DSP Plugins), and Volume Leveling (via Play > Level Playback Volume). The problem could be caused by:

  1. Misconfiguration in MediaMonkey
    1. The player’s volume is set to zero. Verify that the MediaMonkey volume slider is set correctly (if you don’t see the Player, click View > Player). If the Player doesn’t feature a volume slider right click on the MediaMonkey tray icon in the Windows Taskbar tray (next to clock) and select Volume > 100%.
    2. The Player has been set to output to a different device (e.g. a UPnP player) that is set to low volume or is unavailable. To fix change the output device. On MediaMonkey 5+ use Tools > Options > Streaming from the Main Menu to change Play To Internal Player. On MediaMonkey 4 and older use Tools > Options > Player from the Main Menu to set it to the MediaMonkey Player.
    3. MediaMonkey is set to use the incorrect Audio Device on your PC. Go to Tools > Options > Output Plug-ins from the Main Menu and select the enabled Output Plug-in and click Configure. Select the correct Audio Device on your PC (generally Primary Sound Driver/Default device will work).
  2. Windows Volume
    There are 2 volume settings in Windows that can mute MediaMonkey. Type App Volume in Windows Start to access these settings or right click on the Speaker Icon (next to clock in Windows Task Bar) > Open Volume Mixer > Adjust volume of MediaMonkey.
    1. The Windows Master Volume is set to 0.
    2. The MediaMonkey App Volume is set to 0 in Windows.
  3. Hardware/Driver issue
    Try playing audio via Windows Media Player, Groove, or any other application. If no sound plays and/or the sound is corrupted for all apps, it can be that:
    1. A physical volume control is set to 0.
    2. The headphone or speakers are disconnected.
    3. Windows is set to use the wrong Audio Device. Use Start > Settings > System > Sound to configure what output device Windows will use.
    4. AMD Noise Suppression is enabled and introducing artifacts into the audio stream. This can be configured via AMD settings > Smart Technology > Audio & Video > Noise Suppression.
    5. There’s a problem with your sound driver (e.g. realtek, cyric, …), and it needs to be updated/re-installed. Check for driver downloads with the hardware provider (note: in some cases, older drivers may work better).
  4. A problem with the output plug-in
    This can be related to underlying audio drivers and how they interact with your system. To fix this:
    1. If you recently performed an upgrade to your audio drivers, you may need to re-register them in MediaMonkey. Go to Tools > Options > Output Plug-ins from the Main Menu in MediaMonkey and select the enabled Output Plug-in and click Configure. Select the correct Audio Device on your PC (generally Primary Sound Driver will work).
    2. Try switching output plug-ins. Go to Tools > Options > Output Plug-ins from the Main Menu in MediaMonkey and change from WASAPI to DirectSound/WaveOut output or the other way around from DirectSound/WaveOut to WASAPI.
    3. If the DirectSound plugin yields static, you can try reconfiguring it. Go to Tools > Options > Output Plug-ins from the Main Menu, select the DirectSound plugin and click Configure. On the device tab, try either:
      • Disabling hardware acceleration
      • Switching from ‘Primary Sound Driver’ to the specific Audio Device on your PC.
    4. If the WASAPI plugin yields static and clicks, or no sound, try alternative configurations.
    5. If the above doesn’t work, you can try a number of alternative output plugins:
    6. If you experience playback distortion for files purchased from Amazon you’ll need to Analyze their Volume again as the Volume values may be incorrect. Re-analyze the volume, using Tools > Analyze Volume from the Main Menu, of the affected files. Make sure you disable the option ‘Only analyze files with unknown Leveling Adjustment’ under Tools > Options > Volume Leveling from the Main Menu.
  5. Only videos have no sound
    If there is no sound in videos make sure the correct Audio Device has been selected in the MediaMonkey Video Player Input Plugin under Tools > Options > Input Plug-ins from the Main Menu.

Applies to:

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