网站账户/登录问题（论坛/帮助台）

如果您在登录我们的网站（论坛、帮助台或Wiki ）时遇到问题，可能是因为：

您的网站帐户已停用：
如果您注册了帐户，但从未点击激活邮件中的链接，则可能会出现这种情况。请找到您的确认邮件（可能在垃圾邮件文件夹中），然后点击确认链接。
您的 MediaMonkey 帐户信息不正确：
1. 您的 MediaMonkey Gold 许可证用户名和密钥无法用于登录网站。请使用您的 MediaMonkey 网站凭据登录。如果您没有 MediaMonkey 网站帐户，可以免费创建一个。
2. 您的用户名不正确：
  请务必使用您的网站用户名，而不是您的电子邮件地址。
3. 您的密码错误。请访问重置密码页面进行解决。
  重要的：
  - 您必须输入您的电子邮件地址才能重置密码
  - 但是，您必须使用用户名才能登录。
    有些密码管理器会在你重置密码时将你的电子邮件地址保存为用户名，导致登录失败。

如果您仍然无法登录，请创建一个新帐户并提交包含有问题的帐户详细信息的支持单。

注意：登录后，您可以通过用户控制面板更改网站帐户的电子邮件地址或密码。用户名无法更改。

Website Account / Login Issues ( Forum / Helpdesk )

If you’re having trouble logging in to our web site (Forum, Helpdesk, or Wiki), it may be that:

Your website account is inactive:
This can occur if you registered an account, but never clicked on the activation e-mail. Find your confirmation email (possibly in your spam folder) and click the confirmation link.

Your MediaMonkey account information is incorrect:

Your MediaMonkey Gold license username and key cannot be used to login to the website. Use your MediaMonkey website credentials. If you don’t have a MediaMonkey website account, you can create one at for free.

Your username is incorrect:
Make sure to use your site username and not your email address

Your password is incorrect. Visit the reset password page to resolve.
IMPORTANT:

You must enter your email address to reset your password

BUT, you must use your username to to login
Some password managers will save your email address as your username when you reset the password causing the login to fail.

If you still can’t log in, please create a new account and submit a support ticket with details of the problematic account.

Note: once you log in, you can change your website account’s email address or password via the User Control Panel . Usernames cannot be changed.

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