Registration failed: Expired / Upgrading from earlier MediaMonkey versions
MediaMonkey for Windows Gold licenses are available for specific versions of MediaMonkey or as Lifetime licenses (see licensing details). If you’ve upgraded to MMW 2024 and receive an error that ‘Registration failed: Expired’ or ‘Old x.y license isn’t valid’), then it means that your Gold license isn’t a Lifetime license and only applies to an earlier version of MediaMonkey.
This list explains which license holders are eligible for free vs discounted licenses:
v2024 and Lifetime Gold License holders will retain Gold functionality with MMW 2024 (there’s no need for a new license, though you may need to re-enter it). All other license holders will require a new key.
5.x Gold license holders: Gold license purchasers receive at least one year of updates. With that guideline in mind, all users who’ve purchased MMW 5.x Gold after 1/1/2023 should have received free upgrades to a MMW 2024 Gold license:
Users who purchased MMW 5.x Gold licenses after April 2024 received a MMW 2024 Gold license key on purchase.
Users who purchased MMW 5.x Gold between January 2023 and March 2024 were sent an email with an MMW 2024 Gold license key in December 2024.
Users who purchased MMW 5.x Gold licenses prior to 2023, are eligible for discounted upgrades.
3.x/4.x Gold License holders are also eligible to upgrade at a discount.
If you’re eligible for a discount and haven’t receive a coupon, use our key lookup service to access your license and any discount coupons that you’re eligible for. If that fails, please contact Support, and provide us with your original receipt / purchase order number and we’ll provide you with a discount coupon.
How to use a coupon code
About the Current Version of MediaMonkey for Windows
Do 2024.x Gold licenses expire after 2024? No–MediaMonkey for Windows 2024 was released in December 2024, and as with previous versions of MediaMonkey, MediaMonkey 2024 Gold licenses will always work for MediaMonkey for Windows 2024.x. Just as MMW 4.x Gold licenses work perpetually for MMW 4.x; MMW 5.x licenses work perpetually for MMW 5.x.
How long will MMW 2024 be supported? Our policy has always been to provide Gold license purchasers with at least one year of support updates with their purchase (although depending on when a purchase was made, users usually received 2+ years of updates). Our policy remains unchanged for MMW 2024.
If you receive a notification of a new MediaMonkey 2024 version, you can install the latest free version. If you’ve previously unlocked Gold functionality by registering a Gold Lifetime license, the Gold features will remain unlocked after the upgrade. You’ll lose your Gold functionality if you don’t have a Lifetime or MediaMonkey 2024 license (see ‘Licensing’ above).
If you’ve previously purchased the MediaMonkey 5 Codec Pack, it’ll continue working with MediaMonkey 2024.
Upgrading MediaMonkey 4 —> 2024:
If you’re still using version 4.x, the new version installs by default to a different directory so that you can use either version (or if you want to test it out in parallel, you can install version 2024 in ‘Portable mode’).
When you install MediaMonkey 2024, it will install by default to e.g. C:\Program Files (x86)\Ventis Media\MediaMonkey (vs e.g. C:\Program Files (x86)\MediaMonkey for MediaMonkey 4). As mentioned above, this is useful since it is quite different from MediaMonkey 4.
If upgrading from a regular installation of MediaMonkey 4, MediaMonkey 2024 will import your database and most settings. But if upgrading from a Portable installation of MediaMonkey 4, MediaMonkey 2024 will only import your settings if you:
Install MediaMonkey 2024 in Portable mode to the same directory as your MediaMonkey 4 Portable installation.
and, if it exists in the MediaMonkey 5 Portable install folder, rename:
MM5.DB to MM5.DB.BAK
You will lose your Gold functionality if you don’t have a Lifetime or MediaMonkey 2024 license (see ‘Licensing’ above).
If you’ve purchased the ‘MediaMonkey Codec Pack 2.x’ for MediaMonkey 4, it’s not compatible with MediaMonkey 2024 and 5. You’ll need to install the new ‘MediaMonkey 5 Codec Pack 3.x’.
Upgrading MediaMonkey 3 —> 4:
Prior to upgrading, it is advisable to maintain your library (go to File > Maintain library, then check “Optimize database” in MediaMonkey 3.
Upon installing and running MediaMonkey 4, it will automatically import your library and most settings from MediaMonkey 3.x. BUT, you will lose your Gold functionality if you don’t have a Lifetime or MediaMonkey 4 license (see ‘Licensing’ below).
If you’ve purchased the ‘AAC Encoder Plugin’ for MediaMonkey 3, it will only work with audio files and will not function with the Video functionality in MediaMonkey 4. It’s therefore advisable to:
Uninstall the AAC Encoder Plugin
Install the new MediaMonkey Codec Pack
If you’ve customized the DB location in MediaMonkey 3, you’ll have to manually reconfigure MediaMonkey 4’s .ini file to point to the MM3 database.
