如果安装 MediaMonkey 升级或卸载 MediaMonkey 导致“访问被拒绝：错误代码 5”或类似错误，表明无法覆盖或删除某些文件（如 MMHelper.dll），则可能意味着 MediaMonkey 无法正常关闭，或者某些 MediaMonkey 文件未被 Windows 操作系统或防病毒软件立即释放，从而阻止文件被覆盖或卸载。
如果出现以下情况，则可能会发生这种情况：
- 如果 MediaMonkey 仍连接到便携式/远程设备，则无法关闭。在这种情况下，请在关闭 MediaMonkey 之前断开设备与 PC 的连接，或确保 MediaMonkey 不再在 Windows 任务管理器中运行。
- 另一个应用程序已锁定到 MediaMonkey .dll。要解决此问题，请在尝试更新/卸载之前尝试以下任一操作：
a) 如果 MediaMonkey 正在运行，请将其关闭；等待 10 分钟。
b) 如果问题仍然存在，则：
– 重新启动您的电脑（确保 MediaMonkey 不会在 Windows 启动时自动启动）；
– 或者使用解锁应用程序解锁错误消息中锁定 MediaMonkey 文件的任何文件。请参阅：
锁猎人
解锁 IT - Windows Media MTP 驱动程序已损坏。最简单的解决方案是：
a) 卸载 Windows Media Player
b) 从 Microsoft 网站安装最新版本的 Windows Media Player。
If installing a MediaMonkey upgrade, or uninstalling MediaMonkey results in an “Access denied: Error Code 5” or similar error indicating that certain files (like MMHelper.dll) can’t be overwritten or deleted, it can mean that MediaMonkey failed to close properly or that some MediaMonkey files aren’t immediately released by the Windows operating system or Antivirus software, preventing files from being overwritten or uninstalled.
This can occur if:
- MediaMonkey fails to close if it is still connected to a portable / remote device. In such cases disconnect the device from your PC before closing MediaMonkey or make sure MediaMonkey is no longer running in the Windows Task Manager.
- Another application is locked onto a MediaMonkey .dll. To get around this issue, try either of the following before attempting to update/uninstall:
a) If MediaMonkey is running, close it; wait 10 minutes.
b) If the problem persists, then:
– Restart your PC (make sure you don’t have MediaMonkey to auto-start at Windows Startup);
– Or use an Unlock app to unlock any files that are locking the MediaMonkey file in the error message. See:
LockHunter
UnLock IT - The Windows Media MTP drivers are corrupted. The simplest solution is to:
a) Uninstall Windows Media Player
b) Install the latest version of Windows Media Player from Microsoft’s website.
Applies to: MMW4, MMW5+
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